Could you help me with your personal experience regarding to customer services, I created a short questionnaire. Currently I'm following a master degree at the University of Technology in Delft, and I want to investigate the problems we face in daily life with client services.
https://forms.office.com/Pages/ResponsePage.aspx?id=TVJuCSlpMECM04q0LeCIe5w37oB7sOxKnPWK12K1tw5UM1JNMzYxN09YNzVVT0NIWUlPRVpVVFg3Si4u

My name is Dalia and I'm a Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality.
I offer a variety of services, such as:

• Data Entry and other Repetitive Tasks
• Email Content Writing and Management
• Organizing files by type, size, or name
• Web Research
• Cold Email Outreach
• Google Suite and Microsoft Office
• Social Media Captions
• Document Transcription
• Social Media Management
• Graphic Designing
• Personal Assistance
• Other Administrative Tasks

If you're looking for someone to help you with any administrative or virtual tasks so your business can get the best results possible, please don't hesitate to reach out to me via DM, email ([email protected]), Discord (DaliaVA#5710), or WhatsApp (+639979066285). I'm also open to any other virtual assistant job that's not on the list.

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2007 335i Sedan

I literally just fixed my fuel injectors three months ago after flooring it at a light, which costed me around 5000. Now all of a sudden, I put it in sport mode, normally gassed it, heard a double thud sound, and now service engine soon is on, and on limp/low power mode.
Also, when I accelerate the car past i think 20 or so mph, the brake lights come on, and the half tank symbol shows up, and the car stops accelerating. I have to pull over to the side of the road and turn it off, turn it back on before I could barley drive again, thank god I got home.
My car is in the shop now, but what the hell could have happened? Could it have been from low quality fuel injectors replaced three months ago? I know it's in the shop, but I would like to know any possibilities because I don't know how long it will take before I hear results...

2007 335i Sedan
I literally just fixed my fuel injectors three months ago after flooring it at a light, which costed me around 5000. Now all of a sudden, I put it in sport mode, normally gassed it, heard a double thud sound, and now service engine soon is on, and on limp/low power mode.
​
Also, when I accelerate the car past i think 20 or so mph, the brake lights come on, and the half tank symbol shows up, and the car stops accelerating. I have to pull over to the side of the road and turn it off, turn it back on before I could barley drive again, thank god I got home.
My car is in the shop now, but what the hell could have happened? Could it have been from low quality fuel injectors replaced three months ago? I know it's in the shop, but I would like to know any possibilities because I don't know how long it will take before I hear results...

Hi all. I play on a Bingo app on my phone.
Anyways, in the Terms of service under taxes it says that you would be sent a tax form (1099-MISC, W9, etc) if you win in excess of $600 in any given year.
This is where i’m confused. I have definitely won over $600 throughout the year (not at once), but I would use most of my winnings for game play so really i’ve only deposited around $100 of winnings into my actual bank account over the year of 2022. I rarely deposited anything into my bank. I kept almost all my earnings within the Bingo app and played it.
Does it still have to be reported since most the money I won never got deposited into my bank acct?
I’m asking because I never received a tax form of any sort. I contacted customer service thru the app (the have no phone number), asking how to get a tax form. They told me this:
“once the player meets the profit amount required to submit W-9 information, the system will trigger information when withdrawing cash, and the player may also submit W-9 information through a pop up window in the game. Players can submit by themselves”. I don’t know if the system is automated but they won’t help me any more than that.
I’ve read online that even if you don’t receive a tax form that you’re still required to report winnings. So, I would just like to know if in this situation it’s necessary.
I have played over 4,000 games and it would be a pain in the ass to itemize all of it and track my winnings if it’s unnecessary. It doesn’t give me a total of what i’ve won. Any help would be totally appreciated!

So, i'm looking to buy my first car and i found a GCC spec car i really like. The owner sent me the VIN number and no recorded accidents. Asked him for the service records, but he says it's all in hard copies - is that legit? Wouldn't you normally have some sort of electronic service record?
Also, if anyone has tips for what exactly to look for in the service records, would be appreciated. It's an older Audi from 2015 with 220k km on it.

I got a new 2022 Honda Civic EX back in October, and in the last 5 months I have driven around 5000km. According to what I see, I should be bringing it to service based on what I read online. Honda's maintenance schedule system hasn't said anything yet.
Should I bring my car in for a maintenance checkup or can I wait until the maintenance schedule system tells me to go?
If/when I need to bring it for maintenance, is there an advantage of going to a Honda dealership vs a 3rd party one? I just want my car to last as long as possible and run as smoothly as possible without blowing tons and tons of money just for upkeep..
The other note is that I live in Ontario, Canada where there's quite a bit of snow. I haven't washed my car this year but it seems to be clean from what I can see?
Sorry for the questions, I'm new to owning a car :(

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Or congestion taxation. A lot of people are so ingrained that the only thing they pay to drive is gas. They sometimes forget insurance and maintnece is a major cost. But even worse is they fail to realize how the city keeps getting broke because the nature of driving is just so expensive for an entire society.
Look at all the unrepaired roads and no money for other transportation services. Look at the Gardiner Expressway in Toronto, Canada. There's a lot of talk for removing. Yet tollling isn't seen as a very popular opinion. How can we get people to support road tolling, even a small price? Not only would there be fewer cars wearing down the roads but the small money could bandaid the money problem. Maybe it could even fund transit.

Here is the reference tool (aka cheat sheet) it devised:

Quick Guide to Google's Search Quality Rater Guidelines for PQ and NM

This guide is designed for quick consultation when applying Google's Search Quality Rater Guidelines for assessing Page Quality (PQ) and Needs Met (NM) criteria during a test, including handling exceptions such as 404's, pages that don't load, and pages with ads.

I. Page Quality (PQ) Criteria

Main Content (MC) Quality

• Expertise
  • Creator demonstrates knowledge or skill in the topic.
• Authoritativeness
  • The content creator and website owner are recognized as authorities on the page topic.
• Trustworthiness
  • Content is reliable, accurate, and fact-based.
• Handling Exceptions:
  • 404's / pages that don't load: Assign a PQ rating of "Lowest" since the content cannot be assessed.
  • Pages with Ads: Evaluate the content and ads separately. Ensure ads are not misleading or excessive, and do not disrupt user experience.

Website Information (WI)

• Clear purpose
  • Easily identifiable purpose or topic.
• Creator info
  • Information about the creator or organization responsible for the content.
• Contact details
  • Accessible contact information for the website or creator.
• Customer service
  • Presence of customer support or service options.

Website Reputation (WR)

• Positive reputation
  • Evidence of awards, positive user reviews or expert recommendations.
• Negative reputation
  • Evidence of complaints, negative reviews, or low credibility.

PQ Rating Scale

• Lowest
  • Deceptive, malicious, or harmful content.
• Low
  • Inadequate, incorrect, or shallow content.
• Medium
  • Basic or satisfactory content with some value.
• High
  • Comprehensive, well-organized, and valuable content.
• Highest
  • Exceptional content with substantial E-A-T.

II. Needs Met (NM) Criteria

User Intent

• Informational
  • The user seeks information or answers.
• Navigational
  • The user wants to find a specific website or page.
• Transactional
  • The user intends to complete an action or purchase.

Landing Page Utility

• Relevance
  • The content matches the user's query.
• Completeness
  • Addresses all aspects of the user's query.
• Ease of use
  • Users can easily find or accomplish what they're looking for.
• Handling Exceptions:
  • 404's / Pages that don't load: Assign an NM rating of "Fails to Meet (F)" since the page doesn't satisfy any user needs.
  • Pages with Ads: Consider whether ads are relevant to the user's query and whether they interfere with the page's ability to meet user needs when assigning the NM rating.

NM Rating Scale

• Fully Meets (FM)
  • Directly addresses user intent, with comprehensive and valuable content.
• Highly Meets (HM)
  • Addresses user intent effectively, with relevant and high-quality content.
• Moderately Meets (MM)
  • Partially addresses user intent, with somewhat relevant content.
• Slightly Meets (SM)
  • Minimally addresses user intent, with limited or tangential content.
• Fails to Meet (F)
  • Does not address user intent, with irrelevant or misleading content.

Remember, when applying the Google Search Quality Rater Guidelines for assessing PQ and NM criteria, always consider the user's perspective, and ensure you're evaluating the pages based on their ability to satisfy the user's query and intent.

ETA: I'm completely new at this so any insights are appreciated!

My manager gave our department “homework” , which she says we must type a paragraph explaining a part of our job (customer service). Something that can easily be explained in a meeting, that want us to submit it to her.
I asked to take care of it at work on work time, and both times was told no and to do it on my personal time after work or on lunch/break. I refused, because I’m not taking my unpaid personal time to take care of work related issues.
In case they try and write me up or something, what should I do?

My name is Dalia and I'm a Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality.
I offer a variety of services, such as:

• Data Entry and other Repetitive Tasks
• Email Content Writing and Management
• Organizing files by type, size, or name
• Web Research
• Cold Email Outreach
• Google Suite and Microsoft Office
• Social Media Captions
• Document Transcription
• Social Media Management
• Graphic Designing
• Personal Assistance
• Other Administrative Tasks

If you're looking for someone to help you with any administrative or virtual tasks so your business can get the best results possible, please don't hesitate to reach out to me via DM, email ([email protected]), Discord (DaliaVA#5710), or WhatsApp (+639979066285). I'm also open to any other virtual assistant job that's not on the list.

As we move further into 2023, one question on many investors' minds is how to effectively manage their portfolios. With the abundance of options available in the market, it can be challenging to navigate through the complexities of wealth and fund management.
The world of investing is becoming increasingly complex, and managing a portfolio can be overwhelming for many individuals. With so many investment options available in the market, it can be challenging to determine which ones are best suited for an investor's unique financial situation and goals. Additionally, staying up-to-date with the latest trends and market movements can be time-consuming and difficult to navigate.
Fortunately, wealth management firms have a wealth of experience in this field and can help investors make informed decisions.
This is where wealth management firms come in. These firms have a wealth of experience and knowledge in managing portfolios, making them valuable partners for investors who want to achieve their financial goals. Wealth management firms provide a range of services, including investment management, financial planning, estate planning, tax planning, and more. They help investors create a customized investment strategy that takes into account their financial situation, goals, and risk.
Let's talk about these benefits of working with wealth management firms:
​

• Access to Professional Financial Advice:

Wealth management firms have a team of professionals who have extensive experience and knowledge in managing portfolios. They have a general idea of their risk tolerance and financial goals, but they are not sure which specific stocks align with those factors. By working with a wealth management firm, the investor can discuss their goals and risk forbearance with a professional who has extensive experience in managing portfolios. The wealth management firm can then recommend specific stocks or a diversified portfolio that aligns with the investor's goals and risk tolerance. The investor can then make an informed decision based on the expert advice and potentially benefit from better returns over the long term.
​

• Exclusive Investment Opportunities:

Similarly, they provide access to exclusive investment opportunities that may not be available to the general public. These opportunities can include private equity investments, hedge funds, and other alternative investments. By working with a fund management firm, investors can access these opportunities and potentially benefit from higher returns and lower risks.
​

• Ongoing Monitoring and Reporting:

Let's say an investor has a portfolio that includes stocks, bonds, and real estate investments. The wealth management firm would use sophisticated tools to monitor the performance of each asset class and analyze market trends. If the stock market is experiencing a downturn, the wealth management firm may recommend shifting some of the investor's assets into bonds or real estate investments to help manage risk.
The wealth management firms would then provide the investor with regular reports that include performance data, fees, and other relevant information. This allows the investor to stay informed about the performance of their portfolio and make adjustments as needed to ensure that they are on track to meet their financial goals.
​

• Customized Investment Plan:

Wealth management firms provide personalized advice based on the investor's financial situation, goals, and risk tolerance. They can help investors develop a customized investment plan that aligns with their long-term financial goals. By taking a long-term perspective, investors can ride out market fluctuations and achieve their financial goals over time.
​

• Tax Planning and Estate Planning:

Wealth management firms also offer services such as tax planning and estate planning. Let’s say, an investor wants to leave a portion of their wealth to their heirs after they pass away. In that case, a wealth management company can help them create an estate plan that ensures that their assets are distributed according to their wishes. The firm can also provide tax planning services to help the investor minimize their tax liabilities, such as creating a trust to transfer assets tax-efficiently. By working with a fund management firm, the investor can have peace of mind knowing that their financial affairs are in order and their heirs will receive the intended assets.
​

• Risk Management:

Wealth management companies can help investors manage risk by diversifying their portfolios across different asset classes. By spreading investments across a range of assets, investors can reduce the impact of market fluctuations on their portfolios. Wealth management firms can also help investors manage risk by providing advice on insurance and other risk management strategies.
In conclusion, the world of investing can be complex and overwhelming, especially for those who lack experience and knowledge in managing portfolios. Working with a wealth management firm can help investors achieve their financial goals by providing expert advice, exclusive investment opportunities, ongoing monitoring and reporting, customized investment plans, tax and estate planning services, and risk management strategies.
The importance of wealth management and fund management cannot be overstated, and by partnering with a reputable wealth management firm, investors can make informed decisions and increase their chances of success in the long run.

Hi guys
Bit of a silly question really, I just don’t have much experience with large purchases and my parents have never really spent a lot of money on cars.
I’m going to be taking out a loan to purchase a car. Assuming I will be buying at a garage, will the purchase be like any other? I’ve never spent such a large amount before (10k+), and all other large payments I usually do with a credit card. The most expensive car I’ve ever bought was £3.5k and that was a straight transfer, but seems so much more daunting with it being considerably more.
Is there precautions I can take to ensure the transaction is protected? Would it be different with a private sale?
Thanks I’m advance

I work for a big company as a Customer Service associate. It will be 1 year in June. Ever since I left training I have been making an array of careless mistakes on my cases, procedures, interactions,etc. My supervisor and I talk about my mistakes frequently in our weekly catch ups and has not been grilling me at all. However today I did make a very costly mistake that probably put me in hot water and my bosses have to deal with it now when they didn’t have to. I don’t know why I can’t slow down and work on my interactions for a little while longer to double check everything and avoid making costly mistakes. I’m a fast worker by nature but it’s also hurting me and my colleagues and I feel really guilty. And now because of what happened today I feel that either a disciplinary meeting will be in my future or worse a termination. I feel this will also effect my ability to move around in the company as I have already expressed interest to my supervisor in doing so. Has anyone ever been in my shoes before and can offer some advice on how I can slow down and eliminate all of these simple costly mistakes I keep making?